Refund policy

Prints are returnable within 5 days of delivery. Funds will be credited in the form of a merchandise credit. Continental U.S. and Canada only, not applicable to Alaska, Hawaii & International orders.

• Return process must be initiated within 5 days of delivery by contacting us.
• Products must be returned unopened, undamaged & in original packaging.
• Framed & unframed prints must be returned undamaged & in original packaging.
• 30% restocking fee applies to all returned photography. Please note for all exchanges, only current promotions may be applied to new orders. Past promotions may not be applied unless an even exchange is initiated.

• Shipping charges will be deducted from merchandise credit. Items must be return shipped within 48 hours of label receipt.

Prints and products purchased through 3rd party vendors are non-exchangeable and non-returnable through our site. Please refer to the 3rd party vendor's terms and conditions for any issues with your order. 

To start a return, you can contact us at m@martinecote.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at m@martinecote.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.